What should be written on the chit after an override or refund is performed?

Date and time of transaction

Manager signature and a brief explanation of reason for transaction

Auditable authorization and rationale are needed whenever an override or refund is processed. The best practice is to have the manager sign the chit and write a brief explanation of the reason for the transaction. The manager’s signature shows who approved the adjustment, and the short explanation provides context for why the override or refund was necessary, creating a clear, traceable record. Date or time alone doesn’t show who approved it, a customer signature isn’t appropriate for internal controls, and initials only don’t clearly identify the approver or capture the reason.

Customer signature and reason for purchase

Manager initials only

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